Every DM in one list
Instagram, WhatsApp, website forms and calls land in one queue, each with an owner, so a message sent after a post never sits unread.
Turn Instagram enquiries into booked consultations
Aesthetic enquiries arrive in DMs, late in the evening and in bursts after a post. PCP gives each one an owner and a due time, drafts replies in your clinic’s voice, and your team approves what goes out.
Get a free auditInstagram · 22:14Anti wrinkle treatment?Carol Hughes · first visit
Instagram · 22:16 · PCP
Hi Carol, Dr Reid has Tuesday at 16:00 or Thursday at 18:30 for a consultation first. Shall I hold one?
Carol · 22:19
Thursday 18:30
Booked · Thursday 18:30Deposit link sent · written to the diary
Sample clinic. Names and times are illustrative.
Answers, then a time
Replies answer the question the patient asked, with your fees for consultations, and offer a real time to come in.
Follow up that sounds like you
Drafted from templates your team approved, in your clinic’s voice. A person reads every reply before it goes.
Booked into your diary
Patients pick from real free times. Systems such as Pabau and Cliniko are confirmed for your clinic during setup.
Reminders before every visit
A reminder the day before and on the morning, with one tap to confirm or move.
WhatsApp · Wed 18:00 · PCP
Hi Carol, a reminder of your consultation with Dr Reid tomorrow at 18:30. Reply 1 to confirm or 2 to move it.
Carol · 18:04
1
Confirmed · Thursday 18:30Diary updated · nobody had to call
Sample clinic. Names and times are illustrative.
No clinical advice
Questions about symptoms or suitability are passed to your practitioners. Clinical records are never connected.
Questions clinics ask
Prefer to talk first?Call +44 7763 146355 or email studio@peakclaritypoint.com. We reply within 24 hours.
Can PCP reply to Instagram messages?
Yes. PCP reads and drafts replies through your clinic’s own Instagram account, using the access your clinic grants, and a person approves every reply.
Does our front desk lose control?
No. A person approves every reply and follow up. Only reminders and confirmations your team has signed off go out on their own.
What does the audit look at for an aesthetic clinic?
Every enquiry from first message to treatment: Instagram, WhatsApp, website forms and calls, how fast each one got a reply, who followed up and where patients went quiet. You get a written report and a walkthrough call.
How is patient data handled?
We sign a data processing agreement with your clinic before the audit reads anything. Clinical records are never connected. Read how patient data is handled
Further reading
Method · 17 Sep 2026Why the second message matters more than the firstThe first reply informs. The second makes yes easy. How clinics can write second messages with a specific time, a remembered detail and a one word reply.Method · 10 Sep 2026Writing replies that sound like your front deskHow private clinics can build a reply library in their own voice, put prices in writing, avoid clinical advice and use AI drafting with a person approving.Field notes · 24 Sep 2026Where private clinics lose patientsMost clinic enquiries are not lost at the first reply but in the quiet after it. A stage by stage look at where patients go quiet and how to stop it.