Terms of Service

These Terms of Service ("Terms") govern your use of the Peak Clarity Point website, diagnostic audit services, and decision-engineering platform.

By accessing our website, requesting a diagnostic audit, or entering into a service agreement with us, you accept and agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Services.

Company registered in England and Wales
Company number: SC876664
Email: info@peakclaritypoint.com
Registered Office: Edinburgh, EH7 4AA, United Kingdom

In these Terms, the following terms have these meanings:

• means the diagnostic audit, decision-engineering analysis, and Platform access provided by Peak Clarity Point, as described in Section 4.
• means the Peak Clarity Point software platform for patient journey optimization, behavioral intervention deployment, and revenue leak analysis.
• means the 30-minute analytical assessment of a clinic's patient journey, identifying psychological and operational drop-off points and quantifying revenue recovery opportunities.
• means information you provide about your clinic, including patient journey data, clinic performance metrics, business information, and any data you input into the Platform.
• means these Terms together with any Platform subscription agreement, statement of work, order form, or Data Processing Agreement entered into between you and Peak Clarity Point.

Peak Clarity Point provides:

• Decision-flow diagnostics and patient journey analysis
• Behavioral and operational analysis based on psychological principles and economic optimization
• Software-enabled optimization support through the Platform
• Strategic guidance on revenue leak identification and remediation

Peak Clarity Point explicitly :

• Medical advice, diagnosis, or treatment
• Clinical decision-making or patient care services
• Legal advice or regulatory compliance certification
• Financial advice or investment recommendations
• Practice management services

We are a decision-engineering software and diagnostic service provider. We are not a healthcare provider, medical device manufacturer, or regulated healthcare entity.

All clinical, medical, and patient care decisions remain the sole responsibility of qualified healthcare professionals at your clinic.

You must not:

• Reverse engineer, decompile, or disassemble our frameworks, algorithms, or software
• Copy, reproduce, or create derivative works based on our methodology or intellectual property
• Resell, sublicense, or white-label our Services or Platform
• Use our Services to develop competing decision-engineering platforms or services
• Scrape, harvest, or extract data from our Platform using automated means

The Diagnostic Audit is . It provides observations about patient journey patterns, identification of potential behavioral friction points, and quantification of estimated revenue leak opportunities based on behavioral economics principles.

It does provide medical, clinical, legal, or financial advice, nor does it guarantee outcomes or establish a duty of care.

All audit findings and recommendations require independent verification by qualified professionals appropriate to the subject matter (clinical, legal, financial, regulatory as applicable). You remain responsible for evaluating the applicability of any recommendations to your specific circumstances.

We make no guarantees regarding revenue increases, conversion rate improvements, patient booking rates, or any specific business results. Actual outcomes depend on numerous factors including your implementation quality, staff execution, market conditions, and external economic factors beyond our control.

Access to and use of the Peak Clarity Point Platform is governed by a separate written Platform Agreement, which includes subscription pricing, service level commitments, and specific scope of services. These website Terms provide the general framework.

Some Platform features may be designated as beta, pilot, pre-release, or experimental. These features are provided with no guarantee of continued availability or support, possible bugs, and no warranty of fitness for any particular purpose.

We will use commercially reasonable efforts to ensure Platform availability. However, we do not guarantee uninterrupted operation or specific uptime percentages except as stated in your Platform Agreement.

You remain solely responsible for patient safety, quality of clinical care, compliance with all healthcare regulations, data protection obligations under UK GDPR, and professional registration requirements.

Your compliance obligations include (but are not limited to) regulations enforced by the Advertising Standards Authority (ASA), General Dental Council (GDC), General Medical Council (GMC), Care Quality Commission (CQC), ICO, and MHRA. You are responsible for identifying and complying with all applicable regulations.

You must provide accurate and complete information during diagnostic audits, update your Platform account information promptly, and ensure data you input into the Platform is accurate and lawful.

For any patient data processed through the Platform:

• You determine purposes of processing and remain responsible for compliance.
• We process data only on your documented instructions and implement appropriate security measures.

A separate Data Processing Agreement (DPA) governs our processor obligations, including processing instructions, security measures, and data breach notification procedures. The DPA forms part of your Platform Agreement.

The Platform may integrate with third-party services (e.g., practice management systems, payment processors). We do not control these services and are not responsible for their availability, performance, or compliance. Your use of third-party services is governed by their respective terms.

All intellectual property rights in the 8-Layer Framework methodology, 6-Module Platform architecture, algorithms, and software code remain the exclusive property of Peak Clarity Point. You may not copy, reverse engineer, or resell our intellectual property.

By using our Services, you grant us a limited license to process Client Data to provide the Services. We will never sell your Client Data or use patient health information for purposes beyond providing Services.

We may create and use aggregate, anonymized data derived from multiple clients for industry research and platform improvement. This aggregated data does not identify your clinic and is our intellectual property.

Fees and payment schedules are set out in your Platform Agreement. Unless otherwise agreed, fees are non-refundable. Late payments may incur interest at 4% above the Bank of England base rate. We may suspend access to the Platform for overdue payments.

All fees are exclusive of VAT, which will be charged where legally required.

Both parties agree to keep Confidential Information secure and use it only for purposes of the Services. Confidentiality obligations survive for 3 years after termination of the Agreement. This does not apply to information that is publicly available or independently developed.

We warrant that Services will be provided with reasonable skill and care.

We disclaim all other warranties, including fitness for a particular purpose and that the Platform will be error-free. We do not provide medical, clinical, or legal advice.

To the maximum extent permitted by UK law, we exclude liability for indirect, special, or consequential loss, loss of profits, revenue, or data, whether arising from breach of contract, negligence, or otherwise.

Subject to Section 15.3, our total aggregate liability shall not exceed the greater of: (a) Total fees you paid to us in the 12 months immediately preceding the claim, or (b) .

death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

You agree to indemnify Peak Clarity Point against claims arising from your breach of these Terms, your violation of laws, your clinical services or patient care decisions, or your advertising activities.

We may suspend access if you breach material terms or payment is overdue. Either party may terminate the Agreement with written notice as specified in your Platform Agreement, or immediately for material breach. Upon termination, you must cease use of our IP and pay outstanding fees. We retain data for 90 days to allow export.

Peak Clarity Point is a decision-engineering software provider, not a healthcare provider or regulatory authority. The clinic remains fully responsible for all clinical care decisions, patient safety, and compliance with healthcare regulations (GDC, GMC, CQC, etc.) and advertising standards.

These Terms are governed by the laws of . The courts of England and Wales have exclusive jurisdiction. Both parties agree to attempt good faith negotiation before commencing court proceedings.

These Terms constitute the entire agreement between the parties. If any provision is invalid, it shall be severed, and the remainder shall remain in effect. You may not assign these Terms without our consent. We may update these Terms periodically; continued use constitutes acceptance.

Email: info@peakclaritypoint.com
Registered Office: Edinburgh, EH7 4AA, United Kingdom